Contact address
support@quickqgfwz.com — write in English or Chinese.
QuickQ official email: the only way to reach us
QuickQ has exactly one public contact address. Treat any other channel claiming to be official support with caution. This page was written August 17, 2026.
How to reach us
Email is the only channel where we handle user requests.
Response time
Usually within one business day; public holidays may push it out.
Good reasons to write
Install and connection faults, subscriptions and refunds, account recovery, feature suggestions.
Please leave out
Never include passwords or full card numbers. We never ask for them.
Worth including
The fuller the message, the fewer rounds of questions.
Registered mailbox
The one you use to sign in to the client.
Device and system
Model plus system version.
What happened
What you saw, when, and what you have already tried.
Screenshot
One picture of the screen saves several exchanges.
Spotting impostors
Be careful if you run into any of these.
Asking for a code
We will never ask you for a mailbox verification code, for any reason.
Private transfers
We do not accept transfers to personal accounts in any form.
Installers from nowhere
Use only the installers on our download page; never run files of unknown origin.